Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX and business process management (BPM), announced the introduction of HGS Axle, a custom-built human-centric automated dispatch assistant that helps Emergency Roadside Service (ERS) teams by triaging and capturing information while alleviating stress for stranded drivers. Continue reading ‘HGS Axle’ Smartbot Solution Improves Customer Experience for Roadside Incidents
Monthly Archives: December 2022
Gryph for Compliance Now Available in Salesloft Marketplace
Gryphon.ai, the leading platform for AI-powered conversation intelligence and TCPA/DNC compliance, announced its automated compliance solution is now available in the Salesloft marketplace. Continue reading Gryph for Compliance Now Available in Salesloft Marketplace
Death of the Phone: 72% of online companies in the UK are uncontactable by phone
Online companies in the UK are making it near-impossible for customers to contact them on the phone, causing customers anxiety or serious stress. That’s according to new research from MaxContact which audited the contact options at 50 of the UK’s most popular online brands. Continue reading Death of the Phone: 72% of online companies in the UK are uncontactable by phone
CX Leaders to Benefit from New Behavioural Science Practice at Gobeyond Partners
Webhelp, a leading global customer experience BPO player, and Gobeyond Partners, a customer journey consulting firm and part of the Webhelp Group, have announced that CX leaders around the globe can now benefit from a new consultancy practice from Gobeyond Partners that will help them gain efficiency and effectiveness improvements in customer satisfaction, channel shift, cost saving and sales conversion. Continue reading CX Leaders to Benefit from New Behavioural Science Practice at Gobeyond Partners
Research Shows Industry Professionals Believe Immersive CX Will Become a Mainstream Support Channel
Content Guru, Europe’s leading cloud contact centre and customer experience (CX) technology provider, today released research findings that highlight strong belief amongst CX industry professionals that customer support through virtual environments will grow within the next five years. Continue reading Research Shows Industry Professionals Believe Immersive CX Will Become a Mainstream Support Channel
MessageGears Raises $62M to Fuel Innovation in Customer Engagement
MessageGears, the leading customer engagement platform for big consumer brands, announced the completion of a $62 million growth financing round. The round was led by Long Ridge Equity Partners with participation from Argentum Group and Atlanta Ventures. MessageGears has now raised $80 million since its founding in 2011. Continue reading MessageGears Raises $62M to Fuel Innovation in Customer Engagement