NICE Voice of Customer Placed First Overall on Frost Radar Growth Index

NICE (Nasdaq: NICE) announced top placement in Frost & Sullivan’s Frost Radar Voice of Customer report for 2022. With over 50 global industry participants, NICE was selected based on technology innovation, relevancy, scalability, integration capabilities, ease of use, security, partner networks, and acquisitions.

NICE ranked high on Frost’s growth and innovation rating thanks to an expansive range of services that align well with the Company’s voice of customer solutions and continued focus on investments in R&D, predictive and prescriptive real-time analytics, and actionability.

NICE has displayed agility in the market with strategic investments in AI, agent empowerment, digital engagement, and self-service. VoC innovation is exhibited through CXone Feedback Management, providing businesses with the flexibility and control to analyze and act on all types of feedback for an adaptive CX program, Enlighten AI which analyzes customer sentiment and agent behavior, and Interaction Analytics which provides advanced capabilities that can be used with any call recording solution. Ease of use is portrayed with the DEVone program, which allows third-party software providers to integrate with the CXone platform for workforce optimization (WFO) to a full-suite contact center.

“The Frost Radar displays the companies that are instrumental in advancing the industry into the future and we are thrilled to see NICE named first overall in VoC growth,” says, Barry Cooper, President, CX Division, NICE. “Our continued focus on improving the customer experience journey with seamless, digital interactions drives our growth and innovations to provide an exceptional experience for every interaction.”

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction.