Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform. In a multi-year agreement, Sabio has helped deliver Appello’s move to Genesys Cloud and will continue to be the delivery and support partner. Continue reading Appello Careline Selects Sabio Group to Support Roll-Out of New Cloud Contact Centre Platform
Daily Archives: February 14, 2023
SAP Appoints Ryan Poggi as Managing Director UK & Ireland
SAP announced that Ryan Poggi has been appointed as Managing Director, SAP UK & Ireland. Ryan will report directly to Rohit Nagarajan, President of EMEA North at SAP, and is based in London. Continue reading SAP Appoints Ryan Poggi as Managing Director UK & Ireland
University Of Worcester Streamlines Clearing Process With 8×8 XCaaS
8×8, a leading integrated cloud communications platform provider, announced that the University of Worcester successfully deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to deliver enhanced experiences for both students and contact centre agents during the latest UK university Clearing period, the system employed by UK universities at the end of the academic year to fill courses. Continue reading University Of Worcester Streamlines Clearing Process With 8×8 XCaaS
Google and Uber Deepen Partnership to Reimagine the Customer Experience
Google and Uber announced an expanded partnership in which Uber has selected Google to support the modernization of its data cloud infrastructure and reimagine the customer experience for Uber users, drivers, and merchants. Continue reading Google and Uber Deepen Partnership to Reimagine the Customer Experience
Verizon improves customer experience interactions with new VCC digital solutions
Verizon Business announced a new suite of digital engagement capabilities for the Verizon Virtual Contact Center (VCC) to enhance the end-to-end digital customer journey from virtually anywhere and at any time. Continue reading Verizon improves customer experience interactions with new VCC digital solutions