Ogi Enhances Customer Connectivity with Localz Technology

Localz, leading expert in customer empowerment technology for the last mile, has been selected by Ogi, Wales’s fastest-growing homegrown broadband provider, to enhance its customer experience. Using Localz technology, Ogi brings a connected customer experience to broadband installation appointments. Continue reading Ogi Enhances Customer Connectivity with Localz Technology

iQor’s Strategic Outsourcing Partnership With US Utility Saves Client $3M in Customer Support Year One

A U.S. utility saved $3 million in Year One of partnership with iQor through strategic outsourcing to Trinidad and integrated digital services. The utility selected iQor as their first and only business process outsourcing (BPO) partner over several BPOs recognized as Leaders in Gartner’s 2022 Magic Quadrant for Customer Service. Continue reading iQor’s Strategic Outsourcing Partnership With US Utility Saves Client $3M in Customer Support Year One