What Elephants and Customer Experiences Have in Common

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. Continue reading What Elephants and Customer Experiences Have in Common

Ushur Lands $50M Series C From Third Point Ventures and Iron Pillar Amid Booming Demand for Customer Experience Automation

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has raised a $50M Series C funding round led by Third Point Ventures with participation from existing investors Iron Pillar, 8VC, Aflac Ventures and Pentland Ventures. Continue reading Ushur Lands $50M Series C From Third Point Ventures and Iron Pillar Amid Booming Demand for Customer Experience Automation