Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. Continue reading What Elephants and Customer Experiences Have in Common
Daily Archives: February 7, 2023
Ushur Lands $50M Series C From Third Point Ventures and Iron Pillar Amid Booming Demand for Customer Experience Automation
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has raised a $50M Series C funding round led by Third Point Ventures with participation from existing investors Iron Pillar, 8VC, Aflac Ventures and Pentland Ventures. Continue reading Ushur Lands $50M Series C From Third Point Ventures and Iron Pillar Amid Booming Demand for Customer Experience Automation
GoTo launches GoTo Customer Engagement, a new unified home for customer conversations
GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, GoTo Connect, and Rescue, announced the launch of GoTo Customer Engagement. Continue reading GoTo launches GoTo Customer Engagement, a new unified home for customer conversations
Vervent Expands Contact Centre Offerings With Smiles on Demand Acquisition
Vervent announced the acquisition of Smiles on Demand, a high-performance BPO organization in the Philippines, today, taking another step in continuing to expand their highly successful contact centre and servicing business. Continue reading Vervent Expands Contact Centre Offerings With Smiles on Demand Acquisition