Phoenix Group Expands Strategic Partnership with TCS to Transform Customer Experience

Tata Consultancy Services (TCS) announced an expansion of its long-standing partnership with Phoenix Group, UK’s largest long-term savings and retirements provider, to digitally transform the latter’s ReAssure business using the TCS BaNCS™ based platform. Continue reading Phoenix Group Expands Strategic Partnership with TCS to Transform Customer Experience

Majority of enterprise executives increasing their 2023 digital CX budgets, despite macroeconomic uncertainty

Research commissioned by TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, found that close to three-quarters (72%) of enterprise executives will be spending more on digital CX in 2023 compared to 2022, with 68% increasing their digital CX budgets by up to 25%. Continue reading Majority of enterprise executives increasing their 2023 digital CX budgets, despite macroeconomic uncertainty