Conduent, a global technology-led business process solutions company, announced that it has been chosen by Virgin Atlantic, the U.K. based airline that flies to 27 destinations across four continents, to provide customer experience management (CXM). Continue reading Virgin Atlantic Selects Conduent to Support Customer Experience
Daily Archives: February 23, 2023
Pega Helps Shawbrook Bank Improve Processing Time for Unsecured Loans by 75%
Pegasystems, the low-code platform provider empowering the world’s leading enterprises to Build for Change®, announced that Shawbrook Bank, a UK-based specialist savings and lending bank, has deployed Pega Platform™ to transform its unsecured loans process, improving processing time by 75%, saving 1500 hours per month, and improving customer experience. Continue reading Pega Helps Shawbrook Bank Improve Processing Time for Unsecured Loans by 75%
Airtel deploys AI-powered speech analytics solutions for customer service transformation with NVIDIA
Bharti Airtel, India’s leading telecommunications service provider today announced that it has built an AI-based solution, in collaboration with NVIDIA which will improve the overall customer experience for all in-bound calls to its contact centre. Continue reading Airtel deploys AI-powered speech analytics solutions for customer service transformation with NVIDIA
Boost.ai Partners with Lydonia, Heralding a New Age of Customer Service Through Automation
Boost.ai, a leading cloud-based provider of conversational artificial intelligence (CAI) at scale, announced a new strategic partnership with Lydonia Technologies, the leading provider of Intelligent Automation software and solutions. Continue reading Boost.ai Partners with Lydonia, Heralding a New Age of Customer Service Through Automation
Cognigy Joins AWS Independent Software Vendor Accelerate Program
Cognigy, a Conversational AI market leader, announced that it has been selected to participate in the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program, a co-sell program for AWS Partners who provide software solutions that run on or integrate with AWS, dedicated to the global business development of AWS Partners. Continue reading Cognigy Joins AWS Independent Software Vendor Accelerate Program
Startek Named on IAOP® Global Outsourcing 100 List
Startek ®, a global CX solutions provider, announced that it has been named on The Global Outsourcing 100® list by the International Association of Outsourcing Professionals® (IAOP®). Continue reading Startek Named on IAOP® Global Outsourcing 100 List