Virgin Media O2 Business and Dubber Extend Strategic Partnership

Dubber, the leading unified recording and intelligence platform for service providers and their customers globally, has significantly expanded its partnership capability with Virgin Media O2 Business giving customers an increased range of mobile recording services and access to connected systems via one platform, provided over Virgin Media O2’s network. Continue reading Virgin Media O2 Business and Dubber Extend Strategic Partnership

Gartner Says Customer Service Functions That Implement a “Connected Rep” Strategy Will Improve Contact Center Efficiency by 30% by 2026

By 2026, Gartner, Inc. predicts customer service functions that implement the “connected rep” will improve contact centre efficiency by 30%. Continue reading Gartner Says Customer Service Functions That Implement a “Connected Rep” Strategy Will Improve Contact Center Efficiency by 30% by 2026