Level AI, the leader in advanced conversation intelligence solutions for the contact centre announced a game-changing generative AI product. AgentGPT is a secure, omniscient generative AI system for customer service teams, trained on a client’s proprietary customer conversational data. Continue reading Level AI Introduces the Future of Customer Service with First-of-its-Kind Generative AI Solution, AgentGPT
Daily Archives: February 27, 2023
Waterfield Tech Acquires IT and Telecom Solutions Provider Dice Communications
Waterfield Tech, a leading global customer engagement solutions provider, announced it has acquired Omaha-based IT and telecommunications company Dice Communications. Continue reading Waterfield Tech Acquires IT and Telecom Solutions Provider Dice Communications
Vodafone Germany Deepens Partnership with Tech Mahindra & Comviva for a Seamless Customer Experience
Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announced that it has expanded its partnership with Vodafone Germany towards the transformation of its sales and customer experience processes. Continue reading Vodafone Germany Deepens Partnership with Tech Mahindra & Comviva for a Seamless Customer Experience
Amdocs and Microsoft expand strategic partnership to reimagine the telco experience
Amdocs and Microsoft announced a new Customer Engagement Platform. The platform will empower service providers to improve their engagement and end-user experiences and journeys across all channels and applications, streamline business processes, monetize innovative 5G use cases and accelerate the move to the cloud while leveraging the world’s leading AI capabilities. Continue reading Amdocs and Microsoft expand strategic partnership to reimagine the telco experience
Frontline Employees on Understaffed Teams Twice as Likely to Consider Quitting as Employees on Well-staffed Teams
Workers in customer-facing roles are stressed and nearly one-third (31%) think about quitting their job multiple times a month, according to new research from Qualtrics. More than two in five (44%) say their workloads have increased, and one-third say customers have become ruder over the past year. Continue reading Frontline Employees on Understaffed Teams Twice as Likely to Consider Quitting as Employees on Well-staffed Teams