Uniphore, the leader in conversational AI and automation announced that it has acquired Hexagone, which fuses various voice, visual and text-based data to provide AI-derived insights to help better understand human behaviour. Continue reading Uniphore Acquires France-based Hexagone
Daily Archives: February 9, 2023
eGain delivers Instant Answers™ with generative AI, driving knowledge automation
eGain, a leading knowledge platform for enterprises announced the general availability of eGain Instant Answers™, a radically simple experience for users to find relevant answer snippets from enterprise knowledge bases using generative-AI technology. Continue reading eGain delivers Instant Answers™ with generative AI, driving knowledge automation
Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service
Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Continue reading Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service
iQor’s Strategic Outsourcing Partnership With US-Based Energy Company Yields $14M in Annualized Customer Service Savings
A Fortune 500 client in the energy industry realized $14 million in annualized savings after selecting iQor. The company selected iQor as their first and only business process outsourcing (BPO) partner over several Gartner Magic Quadrant leaders in Customer Service. Continue reading iQor’s Strategic Outsourcing Partnership With US-Based Energy Company Yields $14M in Annualized Customer Service Savings
Route Mobile launches Roubot, a customisable no-code chatbot platform
Route Mobile, a leading CPaaS provider to enterprises, over-the-top (“OTT”) players, and mobile network operators, has launched Roubot, a customisable AI/Machine Learning-based chatbot solution that connects businesses to its customers to drive conversations, facilitate lead generation, sales and timely issue resolution. Continue reading Route Mobile launches Roubot, a customisable no-code chatbot platform
Nomad Health Chooses Medallia For Customer Experience
Medallia, the global leader in customer and employee experience announced that Nomad Health, the first digital marketplace for healthcare jobs, selected Medallia as its experience platform of choice. Continue reading Nomad Health Chooses Medallia For Customer Experience