Uniphore, a leader in conversational AI and automation announced it has acquired Red Box, the leading open enterprise platform for capturing voice, screen and metadata from conversations. Continue reading Uniphore Acquires UK-Based Red Box
Daily Archives: February 6, 2023
Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience Through the World’s Most Popular Messaging Apps
Freshworks announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and Facebook Messenger. Continue reading Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience Through the World’s Most Popular Messaging Apps
Maintel wins critical voice support contract with Sheffield Teaching Hospital NHS Foundation Trust
Maintel, the cloud and managed services company, has been selected as a telecoms partner to Sheffield Teaching Hospitals NHS Foundation Trust, supporting the internal and external voice communications that are critical to their day to day operational services and positive patient outcomes and experiences. Continue reading Maintel wins critical voice support contract with Sheffield Teaching Hospital NHS Foundation Trust
NICE Voice of Customer Placed First Overall on Frost Radar Growth Index
NICE (Nasdaq: NICE) announced top placement in Frost & Sullivan’s Frost Radar Voice of Customer report for 2022. With over 50 global industry participants, NICE was selected based on technology innovation, relevancy, scalability, integration capabilities, ease of use, security, partner networks, and acquisitions. Continue reading NICE Voice of Customer Placed First Overall on Frost Radar Growth Index