Aptumo, the billing and CRM software created by Echo Managed Services, has announced a partnership with field service and asset management platform KloudGin.
The collaboration will bring together the two cloud-based technologies, along with decades of customer service expertise, to help water providers in the UK and the USA to deliver exceptional customer service.
Working in tandem, Aptumo and KloudGin will give water utilities a 360°, real time view of customer interactions and service incidents, enhancing customer service across both front office and field services.
Both Aptumo and KloudGin are completely configurable, making them easy to access and giving water providers complete control over how they develop processes and functions. Work has already begun on aligning processes between the two products to enhance compatibility and simplify system integration.
Andy Mack, Product Director at Aptumo said: “We’re very excited to be working with KloudGin. Individually, both products have helped to revolutionise business efficiencies and customer experience, so joining forces will help the global water industry to really raise its service game.”
Vikram Takru, Co-Founder and CEO at KloudGin said: “We’re looking at a complete, cloud-based, end-to-end service delivery solution. It will be possible to control, schedule, and manage tasks from asset management and field service to customer engagement and billing, seamlessly.”
As customer expectations become more sophisticated, customer service provisions across all sectors are evolving. The partnership will help water providers to deliver the level of service expected by customers and enhance their digital offering to meet demands for digital transformation in the industry.
Commenting on the partnership, Monica Mackintosh, MD at Echo Managed Services said: “Water is an essential service so the industry can’t afford to be left behind when it comes to customer satisfaction. Collaborations like this benefit not just the consumer, but also the environment as smart technology helps us to create a more tightly managed and efficient infrastructure.”
About Echo Managed Services
Echo Managed Services is a specialist outsourced provider of complex multi-channel customer contact services, comprehensive debt recovery solutions, revenue protection services and the developer of the multi-utility, Salesforce-native billing software, Aptumo. Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide public and private sector organisations with end-to-end customer contact capabilities.
For more information, visit www.echo-ms.com
KloudGin is the only SaaS single-platform, cloud-based field service, work and asset management solution that eliminates silos, automates work management processes, enables customer self-service, and increases worker productivity. KloudGin applications help operations develop new revenue streams and business models. Serving companies with complex asset management and field service requirements, KloudGin connects customers, employees, sub-contractors and assets with AI-powered access to information on any device, anywhere.
For more information, visit www.kloudgin.com