Derby City Council and Derby Homes are on a journey to innovate how they engage with residents, supplementing their main switchboard with phone-based artificial intelligence (AI) assistance. Continue reading Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors
Daily Archives: July 18, 2023
ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE CXone
NICE has announced that ABN AMRO, a leading eurozone financial institution located in the Netherlands, has deployed NICE CXone to expand its digital capabilities across all touchpoints and provide a smarter, faster customer experience across the entire journey. Continue reading ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE CXone
New Local Government Contract Wins See Content Guru’s storm Platform Support Over 6M UK Citizens
Content Guru, Europe’s leading cloud contact centre and CX technology provider, has announced its growing momentum within local government. In the first half of 2023, Content Guru increased the number of councils in its customer base to cover an additional 2.5 million UK citizens, a growth of over 70%. Continue reading New Local Government Contract Wins See Content Guru’s storm Platform Support Over 6M UK Citizens
Mitel Secures Fourth Consecutive Sourcewell Contract
Mitel®, a global leader in business communications, announced that Sourcewell, a trusted service cooperative representing over 50,000 government, education, and nonprofit organizations, has selected Mitel as a preferred provider of communications and collaboration services. Continue reading Mitel Secures Fourth Consecutive Sourcewell Contract