Manchester-based customer engagement technology provider MaxContact announced its partnership with Marston Holdings, a leading solutions provider in corporate debt recovery. Continue reading Marston Holdings partners with MaxContact to support business growth
Daily Archives: July 26, 2023
All You Need to Know About Creating Flexible Contact Centre Teams
Agents today expect far higher levels of flexibility than ever before. Nick Brook at Calabrio shares 7 winning strategies for driving all-round flexibility in contact centres. Continue reading All You Need to Know About Creating Flexible Contact Centre Teams
Ofgem announces new rules to improve customer service for homes and businesses
Energy regulator Ofgem has proposed a series of reforms to further improve standards of customer service for both businesses and households. Continue reading Ofgem announces new rules to improve customer service for homes and businesses
Sigma Connected welcomes West Midlands Mayor as growth continues
A Birmingham-based business outsourcing provider has hosted Mayor of the West Midlands Andy Street as it marks its next phase of growth. Continue reading Sigma Connected welcomes West Midlands Mayor as growth continues
Videoslots chooses injixo as their workforce management solution
InVision Software, the company behind injixo, the cloud workforce management (WFM) application for customer service, is pleased to announce another new customer. Continue reading Videoslots chooses injixo as their workforce management solution
AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
Amazon Web Services (AWS) and Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced an extension of their longstanding strategic work together that will place powerful AI capabilities at the fingertips of Twilio customers. Continue reading AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement