Calabrio, the workforce performance company, has announced that Ascensos is using Calabrio ONE to schedule 2,500 agents at 7 contact centre locations in the UK, Romania, Turkey, and South Africa. Continue reading Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week
Daily Archives: July 19, 2023
Customer-Focused Leaders Look to AI for a Competitive Advantage
More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on the way companies interact with their customers. Continue reading Customer-Focused Leaders Look to AI for a Competitive Advantage
OneSignal Announces New EMEA Headquarters in London
OneSignal, the world’s leading customer engagement platform, announced the opening of its EMEA Headquarters in London. This new office opening will accelerate OneSignal’s mission to democratize customer engagement to enable every consumer-focused business worldwide to better engage and retain its users. Continue reading OneSignal Announces New EMEA Headquarters in London
GigCX ‘Levels Up’ in Limitless’ Fourth-Annual GigCX Report
Gig customer experience (GigCX) platform Limitless released its fourth-annual GigCX report, GigCX Levels Up. Produced by Limitless in partnership with Genesys and Execs In The Know, the report features contributions from customer experience (CX) leaders across several industries, including tech, retail, e-commerce, and marketplaces. Continue reading GigCX ‘Levels Up’ in Limitless’ Fourth-Annual GigCX Report
Retail Bank Permanent TSB Transforms its Customer and Employee Experience with Medallia
Medallia, the global leader in customer and employee experience, announced that it has been selected to deliver Permanent TSB’s Voice of the Customer (VoC) and employee experience programs. Continue reading Retail Bank Permanent TSB Transforms its Customer and Employee Experience with Medallia
Qualtrics Launches XM/os2: The Next Generation of The Qualtrics Platform Fully Enabled With AI
Qualtrics, the leader and creator of the experience management (XM) category, announced XM/os2, the next generation of the Qualtrics platform, fully enabled with artificial intelligence (AI) to help organizations act with empathy and create more relevant and meaningful experiences. Continue reading Qualtrics Launches XM/os2: The Next Generation of The Qualtrics Platform Fully Enabled With AI