Specialist business advisory firm FRP has secured the sale of Woven Group in a deal with various parties for its business and assets across the UK and South Africa. The group encompassed a variety of companies specialising in customer service outsourcing for renowned brands across multiple sectors – the result means over 1,000 jobs were secured across the two countries. Continue reading FRP secures sale of business and assets of Woven Group
Ventrica is delighted to announce the appointment of Kathleen Roach as the new Head of Continuous Improvement. Continue reading Ventrica appoints Kathleen Roach as new Head of Continuous Improvement.
Consumers are now looking for more digital and self-service options when contacting a business. How can businesses address this need? Continue reading 40% of CX Leaders are unsure as to how to deliver customer satisfaction, as the primary contact moves away from voice to self-service, Bots and AI
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched the Vonage Protection Suite. Continue reading Vonage Protection Suite to Provide End-to-End Communications Security
SupportLogic, the world’s first Support Experience (SX™) management platform, begins the rollout of its first two generative AI features for Agent SX customers. Continue reading SupportLogic Introduces First Set of Generative AI-Powered Features to Elevate the Agent Experience