Alvaria is revolutionising the industry once again by announcing the general availability of Alvaria Workforce™ Cloud Data Access for Alvaria Workforce Cloud customers. Continue reading Alvaria Sets a New Standard as the Global Leader in Workforce Management
Daily Archives: July 13, 2023
Gartner Survey Finds 62% of Customer Service Channel Transitions are “High-Effort”
Sixty-two percent of customer service channel transitions are “high-effort” for customers, according to Gartner, Inc. Less than half of customers who experience a high-effort transition will use self-service again for their next interaction. Continue reading Gartner Survey Finds 62% of Customer Service Channel Transitions are “High-Effort”
UserTesting and Contentsquare Partner to Enhance Digital Customer Experience for Organizations Worldwide
UserTesting, a leader in experience research and insights, announced a joint integration with Contentsquare, a global leader in digital experience analytics. Continue reading UserTesting and Contentsquare Partner to Enhance Digital Customer Experience for Organizations Worldwide
8×8 Launches New Technology Partner Ecosystem
8×8, a leading integrated cloud communications platform provider, announced the 8×8 Technology Partner Ecosystem, a new program that allows customer-first organizations to enhance customer experience by deeply embedding cutting-edge technologies, including leading AI capabilities, into the 8×8 platform with persistent data to enhance business intelligence, insights, and analytics. Continue reading 8×8 Launches New Technology Partner Ecosystem
Scott Murray, an Industry Veteran, to Join Talkmap Board of Directors
Talkmap, a leading AI-powered conversational intelligence platform that transforms call centre conversations into understanding and engagement, announced that Scott Murray will join its Board of Directors. Continue reading Scott Murray, an Industry Veteran, to Join Talkmap Board of Directors