InMoment, the leading provider of Experience Improvement (XI)™, announced it was awarded a patent for the XI Platform’s unique backend data aggregation and its customer experience (CX) system and methods for processing very-large CX datasets. Continue reading InMoment Awarded Patent to Solve the CX Industry’s Most Expensive Data Management Problem
Daily Archives: July 31, 2023
ServiceNow expands generative AI capabilities
ServiceNow, the leading digital workflow company making the world work better for everyone, announced expanded generative AI capabilities, case summarization and text‑to‑code, to drive speed, productivity, and value for customers. Continue reading ServiceNow expands generative AI capabilities
NPSx By Bain & Company and InMoment Release Exclusive Industry Report, Identifying CX Leaders in the UK
InMoment®, the leading provider of Experience Improvement (XI)™, has announced the release of its exclusive research study in partnership with NPSx by Bain & Company, which analyses the CX landscape in the UK and highlights the CX leaders and laggards based on their Net Promoter Score (NPS) performance. Continue reading NPSx By Bain & Company and InMoment Release Exclusive Industry Report, Identifying CX Leaders in the UK