Customer service outsourcing experts Kura underlined its global ambitions with the launch of a new site in South Africa. Continue reading Customer Service Outsourcer Kura South Africa Expands In Durban
Daily Archives: July 24, 2023
eGain partners with Talkdesk to modernize customer service
eGain, the leading knowledge platform for customer engagement, announced a partnership with Talkdesk®, a global cloud contact centre leader for enterprises of all sizes, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities. Continue reading eGain partners with Talkdesk to modernize customer service
Bloomfire Acquires Seva to Enhance Knowledge Management Platform with Generative AI Capabilities
Bloomfire, a pioneer in the knowledge management platform industry, has acquired Seva, Inc., a dynamic customer support SaaS company, in a strategic move to bolster its capabilities and expand its reach in the enterprise knowledge management and generative AI space. Continue reading Bloomfire Acquires Seva to Enhance Knowledge Management Platform with Generative AI Capabilities
UserTesting’s Latest Product Updates Help Organizations Better Collaborate
UserTesting, a leader in experience research and insights, announced product updates to the UserTestingⓇ Human Insight Platform, the UserZoom UX Research Platform, and the EnjoyHQ Platform that make capturing and sharing insights easier and more actionable–helping to boost an organization’s shared understanding of its customers for more informed decision-making. Continue reading UserTesting’s Latest Product Updates Help Organizations Better Collaborate
Minerva CQ Turns up the Dial on Text Analytics with Integration to Luminoso’s Daylight™
Minerva CQ and Luminoso Technologies, announced the availability of Luminoso’s AI-driven text analytics solution, Daylight™, on Minerva CQ’s real-time agent assist platform. Continue reading Minerva CQ Turns up the Dial on Text Analytics with Integration to Luminoso’s Daylight™
Xiao-I Secures Contract for AI Contact Center Project with Leading Chinese Aviation Group
Xiao-I Corporation, a leading cognitive AI enterprise in China, announced that it has secured a contract for an intelligent contact centre project with a leading Chinese aviation group. Continue reading Xiao-I Secures Contract for AI Contact Center Project with Leading Chinese Aviation Group