NICE announced Industry Benchmarks, augmenting Enlighten Action’s generative AI-powered capabilities to allow brands to holistically compare their operations to industry standards. This enhances Enlighten Actions, using large language models to create stronger brand loyalty for consumers and allow business users to interact with data in a conversational way. Continue reading NICE introduces Gen AI-powered Industry Benchmarks to help brands create stronger brand loyalty
Daily Archives: July 27, 2023
LivePerson Marketplace puts conversations at the centre of your business via innovative integrations and apps
LivePerson announced the launch of LivePerson Marketplace, a hub for cutting-edge integrations that extend the capabilities of the company’s award-winning Conversational Cloud. With an array of apps built by LivePerson and its trusted partners, LivePerson Marketplace empowers businesses to unlock the full potential of AI-powered conversations at massive scale. Continue reading LivePerson Marketplace puts conversations at the centre of your business via innovative integrations and apps
AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
Amazon Web Services (AWS) and Twilio announced an extension of their longstanding strategic work together that will place powerful artificial intelligence (AI) capabilities at the fingertips of Twilio customers. Continue reading AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
Centrical Achieves AWS Service Ready Designation for Amazon Connect
Centrical, a global SaaS company, and a pioneer and leader of Performance Experience Management, announced that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. Continue reading Centrical Achieves AWS Service Ready Designation for Amazon Connect
8×8 Enhances Customer and Employee Experiences Across Cloud Contact Center and Unified Communications Platform
8×8, announced the latest customer and employee experience enhancements to the 8×8 XCaaS™ (eXperience Communications as a Service™) cloud platform, including improvements to 8×8 Supervisor Workspace, contact centre analytics tools, agent performance tracking capabilities, and streamlined customer journey mapping. Continue reading 8×8 Enhances Customer and Employee Experiences Across Cloud Contact Center and Unified Communications Platform
Verint Named a Leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape
Verint® announced that the company is named a leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape. Continue reading Verint Named a Leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape