The British public are being forced to wait an average of 12 minutes before being connected to a call centre worker. When Brits finally get to speak to a real person, 9 out of 10 (87%) say their complaints are not always resolved, according to exclusive new online research from global cloud communications platform Infobip. Continue reading British public on hold for 12 mins before speaking with a call centre worker
Daily Archives: July 11, 2023
Angus Council partners with Maintel to help transform its telephony and Contact Centre with RingCentral’s cloud solution
Angus Council has selected Maintel, the pioneering cloud and managed services company, to identify and deploy a new and improved communications platform. The Council’s 116,000 residents will benefit from RingCentral’s reliable, feature-rich cloud solution that enables easier and more efficient communication with vital local services. Continue reading Angus Council partners with Maintel to help transform its telephony and Contact Centre with RingCentral’s cloud solution
Davies embarks on global digital transformation project with Sabio Group
Sabio Group, the digital customer experience (CX) transformation specialist, has been selected by Davies, the leading specialist professional services and technology business, serving insurance and highly regulated markets, to support the transformation of its contact centre and CX technology infrastructure in a multi-year agreement. Continue reading Davies embarks on global digital transformation project with Sabio Group
Global CX Provider Launches Alorica IQ to Meet Demand for Digitally Led Customer Interactions
Alorica Inc., an award-winning global leader in next-generation customer experience (CX) solutions, announced the addition of Alorica IQ, a digital foundry that integrates technology into all its services and customer interactions. Continue reading Global CX Provider Launches Alorica IQ to Meet Demand for Digitally Led Customer Interactions