SharpenCX, the agent-first, all-in-one unified contact centre platform, announced the appointment of Charlie Newark-French as CEO. Continue reading SharpenCX Appoints Charlie Newark-French as CEO
Monthly Archives: August 2023
Content Guru Extends European Dominance as It Increases Investment Across the Region
Content Guru, Europe’s leading cloud contact centre and (CX) provider, has announced it is opening a new development hub in Porto, Portugal, this summer as it continues to expand in the region. Continue reading Content Guru Extends European Dominance as It Increases Investment Across the Region
AudioCodes AI-first CCaaS Solution Now Certified for Microsoft Teams
AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, announced that Voca Conversational Interaction Center (Voca CIC) is now certified by Microsoft as a Microsoft Teams contact centre solution. Continue reading AudioCodes AI-first CCaaS Solution Now Certified for Microsoft Teams
ReflexAI announces venture funding to bring AI-powered training and quality assurance tools to high-stakes call centres
ReflexAI, the provider of AI-powered training and quality assurance tools for high-stakes call centres, announced its first round of venture funding. Led by Footwork, the $3.3M oversubscribed round included Emerson Collective, Alt Capital, Gaingels, and angel investors with expertise across healthcare and technology innovation. Continue reading ReflexAI announces venture funding to bring AI-powered training and quality assurance tools to high-stakes call centres