Calabrio, announced their acquisition of Wysdom, the leading experts in AI and virtual agent performance solutions. Continue reading Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience
Monthly Archives: January 2024
Zendesk signs definitive agreement to acquire Klaus
Zendesk announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. Continue reading Zendesk signs definitive agreement to acquire Klaus
Gamma announces acquisition of the EnableX Group
Gamma Communications plc (“Gamma”), a leading technology-based provider of communication services across Europe, announces its acquisition of the EnableX Group (“EnableX”). Continue reading Gamma announces acquisition of the EnableX Group
WorkForce Software Wins 2023 UK National Innovation Award for Employee Experience
WorkForce Software, the first global provider of integrated employee experience and workforce management solutions, has been named the winner of the 2023 UK National Innovation Awards for Employee Experience by the Directors Club United Kingdom. Continue reading WorkForce Software Wins 2023 UK National Innovation Award for Employee Experience
Salesforce Signs Definitive Agreement to Acquire Spiff
Salesforce has signed a definitive agreement to acquire Spiff, a provider of a new class of incentive compensation management (ICM) software that combines an intuitive low-code UI, the familiarity of a spreadsheet, and a powerful processing engine to drive commissions automation at scale. Continue reading Salesforce Signs Definitive Agreement to Acquire Spiff
Rebecca Martin Joins Glia as Chief Marketing Officer
Glia, the customer interaction leader unifying Digital Customer Service (DCS), call centre and automation on a single platform, has expanded its executive leadership team, appointing Rebecca Martin as its first Chief Marketing Officer. Continue reading Rebecca Martin Joins Glia as Chief Marketing Officer