Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of Deepdesk BV, a leading provider of AI Assistant technology. Continue reading Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through Acquisition of Deepdesk
Monthly Archives: February 2024
Glassbox Ushers in the Next Era of Customer Feedback Management with AI-Powered Voice of the Silent Solution
Glassbox, a leading provider of digital experience intelligence for web and mobile applications, announced the availability of its new, AI-powered Voice of the Silent (VoS) solution. Continue reading Glassbox Ushers in the Next Era of Customer Feedback Management with AI-Powered Voice of the Silent Solution
IntouchCX Acquires Mexico-Based Contact Centre Beliveo
IntouchCX has announced the acquisition of Beliveo, a leading nearshore contact centre and business processing outsourcer (BPO) in Mexico. Continue reading IntouchCX Acquires Mexico-Based Contact Centre Beliveo
Foundever™ and John Lewis Partnership continue their 17-year partnership with a five-year contract extension
Foundever™ is thrilled to announce a five-year extension of its contract with John Lewis Partnership – one of the UK’s most beloved retailers. Continue reading Foundever™ and John Lewis Partnership continue their 17-year partnership with a five-year contract extension
Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of The Contact Company
Work-from-home (WFH) CX Outsourcer Sensée is thrilled to announce today that it has purchased the business of The Contact Company, a renowned customer service centre based in Birkenhead, Liverpool. Continue reading Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of The Contact Company
New Survey: AI Dominating Customer Engagement Automation Strategies
A new Verint study reveals only 10 percent of contact centre leaders believe telephony will have an impact on CX automation over the next 12 months while 53% indicated AI and 23% said digital channels will be the driving forces behind their CX automation efforts. Continue reading New Survey: AI Dominating Customer Engagement Automation Strategies