Leading transport and mobility services company, ESP Group, has announced the appointment of a new chief executive officer, Theresa Slevin, who will take over from the current CEO, Terry Dunn, on June 1st.
Ms Slevin, who is currently Managing Director of Journeycall, an award-winning Scotland-based contact centre and one of the leading organisations in ESP Group, joined the company in 2006 and has proven herself a driving force behind the business’ success.
Journeycall is widely recognised as one of the most experienced multi-channel contact centres in the transport and mobility industry. It provides a range of knowledge based services within the public transport and smartcard industries.
Ms Slevin will apply her transport and customer service expertise accumulated throughout her career to lead the strategy for ESP Group’s future growth and continued commercial profitability. Dunn, who remains owner of the company, is stepping away from the operational side of the business to focus on the strategic future of the ESP Group, and will assume the role of Executive Chairman.
Commenting on her new appointment Theresa Slevin, Chief Executive Officer of ESP Group, said: “My journey with the ESP Group has been fantastic and this is an exciting time for both myself and for our company in this industry.
Travel options are continually changing as a result of innovation and uncertain economic and political climates, so it’s important that our future initiatives can adapt to evolving circumstances whilst enhancing the customer’s experience.
We are continually innovating and looking at how we can sustain our position as the supplier of choice to our current and potential clients alike and I am excited about leading the company through its next steps by delivering positive change while ensuring a profitable future.
I would like to thank Terry for his support over the last few years and I look forward to working with him to deliver the next stage in our company’s successful journey”
Chairman Terry Dunn, who founded ESP Group in 1994, added: “Theresa has shown excellent leadership and business acumen over the years, producing impactful results that have generated positive business outcomes and helped secure the future of our Group.
“As we move into the next phase of our internal development, I am pleased to be handing over the future of this company to such a dedicated and dynamic leader.”