Conduent Incorporated, a leading business services provider, has recently earned strong positions in four Everest Group research reports focused on multiple industries. From banking and healthcare, to automation and outsourcing, Conduent is well positioned to transform businesses through innovation, expertise and valued partnerships. Continue reading Conduent’s Work in Banking, Healthcare, and Business Services Recognized by Everest Group
All posts by Sam Heggie-Collins
NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named Most Advanced Call Centre Solutions Provider in the TMT News 2017 Technology Awards. Winners represent the technology industry’s most pioneering organisations, individuals, products and services. Continue reading NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards
Ingeus improves productivity by 70% thanks to West’s cloud technology
West, a leading cloud contact centre technology provider announces that Ingeus, a founding member of the UK’s B Corp community of for-profit companies committed to social purpose and environmental impact, has experienced a 70% increase in productivity after moving its contact centre operations to the cloud by deploying West’s Cloud Contact Centre Pro solution. Continue reading Ingeus improves productivity by 70% thanks to West’s cloud technology
IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, announced that Intellectual Property (IP) Australia has adopted Pega® Robotic Automation to improve overall customer experience by automating business processes to significantly reduce time and costs associated with data entry. Continue reading IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience
Twilio Launches Studio, Enabling Companies to Accelerate their Customer Engagement Roadmaps
Twilio, the leading cloud communications platform announced Twilio Studio, a visual interface that allows companies to accelerate the development of world-class customer engagement applications. With Twilio Studio, software developers and cross-functional teams can collaborate to build a variety of engagement solutions, such as interactive voice response (IVR) systems, conversational messaging bots, or notification workflows in minutes instead of weeks. Continue reading Twilio Launches Studio, Enabling Companies to Accelerate their Customer Engagement Roadmaps
NICE Unveils Its Open Framework Ecosystem for Cognitive Robotic Automation
NICE announced a new framework for integration with cognitive software vendors, enabling organizations to take their customer self-service channels and process automation capabilities to new heights. Continue reading NICE Unveils Its Open Framework Ecosystem for Cognitive Robotic Automation