Category Archives: Technology

30% of Retailers Admit That Their Customer Experience Improvement Programmes Aren’t Effective

PRESS RELEASE: In an era when retailers have to deal with multiple channels – call centre, web, mobile and physical stores – 49% of consumers confirm the option of being able to visit a physical store to preview items and/or make a purchase is important to them. With 89% of retailers confirming that companies stand and fall on the customer experience they deliver, retailers have confirmed that they are struggling to realise the anticipated benefits of their customer experience improvement programmes with almost 30% confirming their plans aren’t working as hoped. Continue reading 30% of Retailers Admit That Their Customer Experience Improvement Programmes Aren’t Effective

Senior Appointments Strengthen eg Solutions Management Team

PRESS RELEASE: eg solutions plc, the back office workforce optimisation software company, has made three new strategic appointments to its sales, marketing and customer delivery teams. The new appointments will strengthen further the senior management team within the company establishing a robust platform for growth.

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NewVoiceMedia secures Ukash as finalist for European Call Centre and Customer Service Awards

NVM logo jpgPRESS RELEASE: Cloud contact centre vendor NewVoiceMedia has helped Ukash reach the final in the ‘Best Application of Technology’ and ‘Small Contact Centre of the Year’ categories of the European Call Centre and Customer Service Awards 2014. Continue reading NewVoiceMedia secures Ukash as finalist for European Call Centre and Customer Service Awards

Isle of Man Government Enhances Citizen Interaction and Internal Efficiency Using Firmstep’s AchieveForms

PRESS RELEASE: The Isle of Man Government is improving its engagement with citizens and boosting efficiency in its internal operations using AchieveForms, the intelligent Web forms solution from Firmstep. Continue reading Isle of Man Government Enhances Citizen Interaction and Internal Efficiency Using Firmstep’s AchieveForms

Sytel Install 1000th Call Center Agent Seat in Turkey

PRESS RELEASE: Sytel Limited, a leading global vendor of contact center solutions, has announced the installation of their 1000th agent seat in Turkey, at T-Bilgi in Istanbul. Sytel supplies a communications platform, Softdial Contact Center™ (SCC) which delivers inbound, outbound and multimedia capability, via a network of local reseller and integration partners. Sytel is winning a substantial share in the demanding Turkish market, via integration partner Intelitel. Continue reading Sytel Install 1000th Call Center Agent Seat in Turkey

Evolve IP Attains VMware vCloud® Powered Validation

PRESS RELEASE: Evolve IP, The Cloud Services Company™, today announced that its virtual private cloud service has achieved VMware vCloud® Powered status, demonstrating that the company’s award-winning cloud services are supported by VMware’s leading virtualization and cloud computing technology, namely VMware vSphere® and VMware vCloud Director®. Continue reading Evolve IP Attains VMware vCloud® Powered Validation