Salesforce, the global leader in CRM, today announced that Airbus (EPA: AIR)—one of the largest aircraft manufacturers in the world with more than 130,000 employees—will deploy Salesforce Sales Cloud Einstein and Service Cloud Einstein as part of its global digital transformation strategy. Continue reading Salesforce Has Been Selected by Airbus to Put Customers at the Center of its Business
Category Archives: Who’s Buying What?
Unify and MicroAutomation Bring Innovative NG9-1-1 Solution to Tinker Air Force Base
MicroAutomation, a recognized leader in 9-1-1 solutions, and Unify, the Atos brand for communications software and services, are partnering to bring the most innovative NextGen 9-1-1 solution to Tinker Air Force Base in Oklahoma City, OK. Continue reading Unify and MicroAutomation Bring Innovative NG9-1-1 Solution to Tinker Air Force Base
Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud
NICE announced that Metro Bank, a rapidly growing United Kingdom-based challenger bank, has selected NICE’s leading Workforce Management (WFM) solution to support its UK operations. In addition to increasing operational efficiency and agent productivity at the bank’s branches and contact centers, the NICE WFM solution will also help boost employee motivation with a smartphone application for mobile access to WFM scheduling features. Continue reading Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud
Promapp Checks In At Credit Union South
PRESS RELEASE: Promapp, a leading provider of cloud-based business process management software, has won a contract to support digital process innovation at Credit Union South, one of New Zealand’s oldest and most established credit unions. Promapp will enable the organisation to boost customer experience resulting from streamlined processes at a time when the credit union is undergoing major digital business transformation. Continue reading Promapp Checks In At Credit Union South
Unify and Datasharp Deliver Next-Generation Communications Solution to Abbey Cars
Abbey Cars, one of England’s largest minicab operators, has completely overhauled its communications infrastructure with the help of Unify’s OpenScape Business S platform. In conjunction with long-term Master Partner, Datasharp, Unify has provided Abbey Cars with a powerful all-in-one solution that brings the benefits of cloud-driven Unified Communications (UC) into its business. Continue reading Unify and Datasharp Deliver Next-Generation Communications Solution to Abbey Cars
Semafone Selected by Leading Online Real Estate Marketplace to Secure Phone Payments
PRESS RELEASE: Semafone, a provider of secure payment software for contact centres announced that it has landed a deal with a leading, U.S.-based online real estate market database. Semafone’s solution will secure this rapidly growing company’s phone payments by shielding card numbers from Customer Service Representatives (CSRs), simplifying Payment Card Industry Data Security Standard (PCI DSS) compliance and reducing scope. Continue reading Semafone Selected by Leading Online Real Estate Marketplace to Secure Phone Payments