Google has entered the contact centre market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors were quick to adopt Google Contact Centre AI. Here is the roundup of the vendors so far. Continue reading Vendors adopting Google Contact Centre AI
Tag Archives: Five9
Five9 Provides Global Financial Services Company with Cloud-Based Contact Centre Solution
Five9, a leading provider of cloud software for the enterprise contact center market announced that a leading global online and mobile payment service provider chose to modernize its contact software solution by selecting Five9. Continue reading Five9 Provides Global Financial Services Company with Cloud-Based Contact Centre Solution
National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9
Five9, a leading provider of cloud software for the enterprise contact center market, announced that a rapidly-growing national real estate management company has selected a Five9 contact center cloud solution to support its expansion throughout the U.S. Continue reading National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9
International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities
Five9 announced that it has been selected by a leading international consumer technology manufacturer to address the company’s customer service and sales efforts. Providing cutting-edge solutions to consumers, the move to Five9 allows the manufacturer to provide an amazing customer experience, regardless of the type of interaction. Continue reading International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities
OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud
PRESS RELEASE: OpenMethods announced its partnership with Five9. The partnership will start with OpenMethods’ releasing PopFlow Studio for Five9’s Cloud Contact Center and Oracle Service Cloud. This PopFlow release will enable contact centers using Five9 and Oracle Service Cloud to automate workflows, personalize customer experiences and reduce average call handle time by more than 30 seconds. Continue reading OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud