Grosvenor Services Group named best outsourced collections provider

PRESS RELEASE: Grosvenor Services Group, a part of specialist outsourced service provider Echo Managed Service, has been recognised for its outstanding customer service, collections performance and business growth after being named best outsourced collections provider at the Credit Awards in London. The customer focussed debt collection agency – beat off competition from five of the biggest names in the industry to win the accolade. Continue reading Grosvenor Services Group named best outsourced collections provider

Healthcare Technology Innovator Improves Patient Experiences by Transitioning Contact Centers to the Cloud with Five9

PRESS RELEASE: Five9 announced that the Five9 Virtual Contact Center (VCC) has been selected by a leading healthcare company to modernize and transform their contact centers from silos of customer service into a true end-to-end engagement center of excellence. The customer had multiple legacy platforms with limited integration between its ACD’s, CRM, WFO and, Analytics. Continue reading Healthcare Technology Innovator Improves Patient Experiences by Transitioning Contact Centers to the Cloud with Five9

MediaMarkt partners with Atento to strengthen its customer relationship strategy in Spain

PRESS RELEASE: Atento S.A., the leading provider of CRM & BPO in Latin America, and one of the three top providers worldwide, has partnered with MediaMarkt, a leading consumer electronics distribution company, to strengthen its customer relationship strategy and enhance the quality and efficiency of its service in Spain. Continue reading MediaMarkt partners with Atento to strengthen its customer relationship strategy in Spain

West’s Unified Communications Services Hires New Sales Leader

West’s Unified Communications Services, a global provider of communication and network infrastructure services announced that Kim McLachlan has joined their leadership team as its new Senior Vice President of Sales for its voice, networks and contact center lines of business. In this role, McLachlan will drive revenue growth through a national network of leading resellers, VARs and a direct sales team. Continue reading West’s Unified Communications Services Hires New Sales Leader

CloudCherry Adds Customer Effort Score to Its VOC Platform; Helps Organizations Track and Improve Service Efficiency

PRESS RELEASE: The Customer Effort Score (CES) is a customer loyalty metric widely used to determine the amount of effort customers put in to getting a query addressed or issue resolved. This metric can now be tracked on CloudCherry’s Customer Experience platform in real-time. Continue reading CloudCherry Adds Customer Effort Score to Its VOC Platform; Helps Organizations Track and Improve Service Efficiency