Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage

Serenova, a leading contact center-as-a-service (CCaaS) provider, continues to see significant industry adoption across the globe of its latest CCaaS offering, CxEngage. Today the company announced that a leading online accounting and payroll software vendor based in the United Kingdom selected CxEngage due to its broad range of contact center capabilities along with its flexibility, scalability and global footprint, which will improve the company’s ability to address customer needs anytime, anywhere. Continue reading Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage

Live chat is no longer a business luxury

With online retail rapidly overtaking in-store purchasing, vendors must treat web customers as equals. By helping to replicate an in-store experience, live chat software is changing the face of online customer service, and companies can no longer consider it a luxury commodity. Howard Williams, marketing director for chat specialist Parker Software, investigates the emergence of live chat as the lifeblood of online retail. Continue reading Live chat is no longer a business luxury

Bright Pattern Integrates Google Cloud Speech to Omnichannel Contact Center Software

PRESS RELEASE: Bright Pattern, leading provider of multichannel cloud contact center software announces their integration with Google to provide powerful speech recognition by applying Google’s deep learning neural network modules. The integration with Google Cloud Speech will support global Bright Pattern customers and partners by recognizing over 80 languages and variants. Continue reading Bright Pattern Integrates Google Cloud Speech to Omnichannel Contact Center Software

Evolve IP and Monet Software Partner to Improve Workforce Management for Contact Centres

PRESS RELEASE: Evolve IP, The Cloud Services Company™ announced a partnership with Monet Software and the release of a unified, cloud-based Contact Center and Workforce Management (WFM) platform, combining Monet’s WFO Live service and Evolve IP’s award-winning, multi-channel contact center solution. Continue reading Evolve IP and Monet Software Partner to Improve Workforce Management for Contact Centres

Consentric Permissions joins UK Government G-Cloud Framework

PRESS RELEASE: UK public sector organisations can now procure MyLife Digital’s trusted GDPR permissions management services through the G-Cloud framework on the Digital Marketplace. In enabling public sector and non-profit organisations to achieve GDPR compliance, the Consentric Permissions service puts citizens in control of their personal data and what can be done with it. Continue reading Consentric Permissions joins UK Government G-Cloud Framework

Evolve IP acquires cloud services provider Azzaron, Inc.

PRESS RELEASE: Evolve IP, The Cloud Services Company™ announced that it has acquired Azzaron, Inc., a Workspace as a Service provider located in Mesa, Arizona. The strategic purchase, Evolve IP’s 10th acquisition, is part of the company’s ongoing growth strategy and will provide an increased presence in the American Southwest and deeper penetration into the veterinary, construction and legal vertical markets. Continue reading Evolve IP acquires cloud services provider Azzaron, Inc.