8×8 and Jenne announced a partnership to bring 8×8’s integrated, enterprise-grade cloud communications, contact center and team collaboration solutions to mid-market and enterprise companies in the U.S. through a value-added distribution model. Continue reading 8×8 Partners with Jenne to Distribute Communications Cloud Solutions in the U.S.
Serenova, a leading contact center-as-a-service (CCaaS) provider, continues to see significant industry adoption across the globe of its latest CCaaS offering, CxEngage. Today the company announced that a leading online accounting and payroll software vendor based in the United Kingdom selected CxEngage due to its broad range of contact center capabilities along with its flexibility, scalability and global footprint, which will improve the company’s ability to address customer needs anytime, anywhere. Continue reading Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage
PRESS RELEASE: Verint® Systems announced that a leading global package delivery company is adding Verint Workforce Optimization™ (WFO) and Enterprise Feedback Management™ (EFM) software to its existing deployment. Continue reading Global Package Delivery Company to Implement Verint Customer Engagement Optimization Solutions
Join Directors’ Club on Thursday, June 8th at 1pm – 2pm BST for a webinar – free of charge – revealing new exclusive research titled: “The People Factor” – Understanding the Future Nature of Work in Customer Service Continue reading Webinar: “The People Factor” – Understanding the Future Nature of Work in Customer Service
Call Quality Monitoring can motivate customer service employees to deliver a better customer experience, but it must be easy to manage and it certainly must be fair. Continue reading Webinar: Bringing Quality Monitoring into the heart of the Contact Centre
With online retail rapidly overtaking in-store purchasing, vendors must treat web customers as equals. By helping to replicate an in-store experience, live chat software is changing the face of online customer service, and companies can no longer consider it a luxury commodity. Howard Williams, marketing director for chat specialist Parker Software, investigates the emergence of live chat as the lifeblood of online retail. Continue reading Live chat is no longer a business luxury
PRESS RELEASE: Bright Pattern, leading provider of multichannel cloud contact center software announces their integration with Google to provide powerful speech recognition by applying Google’s deep learning neural network modules. The integration with Google Cloud Speech will support global Bright Pattern customers and partners by recognizing over 80 languages and variants. Continue reading Bright Pattern Integrates Google Cloud Speech to Omnichannel Contact Center Software
PRESS RELEASE: Evolve IP, The Cloud Services Company™ announced a partnership with Monet Software and the release of a unified, cloud-based Contact Center and Workforce Management (WFM) platform, combining Monet’s WFO Live service and Evolve IP’s award-winning, multi-channel contact center solution. Continue reading Evolve IP and Monet Software Partner to Improve Workforce Management for Contact Centres
PRESS RELEASE: UK public sector organisations can now procure MyLife Digital’s trusted GDPR permissions management services through the G-Cloud framework on the Digital Marketplace. In enabling public sector and non-profit organisations to achieve GDPR compliance, the Consentric Permissions service puts citizens in control of their personal data and what can be done with it. Continue reading Consentric Permissions joins UK Government G-Cloud Framework
PRESS RELEASE: Evolve IP, The Cloud Services Company™ announced that it has acquired Azzaron, Inc., a Workspace as a Service provider located in Mesa, Arizona. The strategic purchase, Evolve IP’s 10th acquisition, is part of the company’s ongoing growth strategy and will provide an increased presence in the American Southwest and deeper penetration into the veterinary, construction and legal vertical markets. Continue reading Evolve IP acquires cloud services provider Azzaron, Inc.