Call centre still king for consumers with broadband issues, new research finds

BIO LogoMost consumers still opt for call centres when it comes to solving problems with their broadband, according to new research by The BIO Agency. It emerged that 61% of people chose to contact their broadband service provider by telephone, with web chat the next most popular option (20%). Social media was the least popular method of contact, with only a minuscule 2% of people choosing to use this channel if they encountered problems with their service. Continue reading Call centre still king for consumers with broadband issues, new research finds

PC-1 named as Genesys UK and Ireland 2017 Partner of the Year

PC-1PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. Continue reading PC-1 named as Genesys UK and Ireland 2017 Partner of the Year

New TPS Protect app launches to help put an end to nuisance calls

DMA logoThe DMA has launched TPS Protect, a new app to help consumers avoid nuisance and scam calls. Developed in partnership with First Orion, the app offers an easier way for consumers to avoid unwanted calls, register their mobile number with the Telephone Preference Service (TPS) and quickly register complaints about nuisance or scam calls. Continue reading New TPS Protect app launches to help put an end to nuisance calls