Cities across the USA have selected Oracle Service Cloud to rethink traditional 311 services and provide the best possible citizen experience. With Oracle Service Cloud, cities including The City of San Jose, The City of Albuquerque, Sacramento County and The City of Fort Wayne have been able to transform the way they engage with citizens for all non-emergency inquiries and services. Continue reading Oracle Answers the Call to Help Cities Improve Citizen Services
Daily Archives: October 16, 2018
Tollring Enhances its Analytics Suite to Deliver Significant Revenue Opportunity to BroadSoft Partners
Tollring, the software developer behind the market leading communications analytics, call recording and anti-fraud product iCall Suite, has chosen BroadSoft Connections 2018 as the launch event for new features designed to add demonstrable value to BroadSoft partner propositions. Continue reading Tollring Enhances its Analytics Suite to Deliver Significant Revenue Opportunity to BroadSoft Partners
Semafone opens Australian office to support global contact centre customers
Semafone®, the leading provider of data security and compliance solutions for contact centres announces the opening of its new office in Australia. Located in the capital city of Canberra, the office will serve as a customer support hub to customers based in Australia and Asia and provide more efficient around-the-clock service and support to Semafone’s global customer base. Continue reading Semafone opens Australian office to support global contact centre customers
West Corporation Closes Acquisition of INXPO
West Corporation, a global leader in technology-enabled services, announced it has completed the previously announced acquisition of INXPO, Inc. (“INXPO”), a provider of feature-rich webcasting and online events for the enterprise. INXPO specializes in delivering interactive webcasts and online events to global audiences of any size to any device. Continue reading West Corporation Closes Acquisition of INXPO
intelli-CTi for Microsoft Unified Service Desk now available
QGate, experts in delivering software solutions for Customer Relationship Management (CRM) and Business Intelligence (BI) announced their intelli-CTi for Unified Service Desk (USD) solution. intelli-CTi for Unified Service Desk (USD) Embedded Call Controls Continue reading intelli-CTi for Microsoft Unified Service Desk now available
8×8 Named a Leader in 2018 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
8×8, Inc., a leading communications provider of cloud voice, video, collaboration and contact centre solutions for over a million users worldwide announced it has been positioned by Gartner, Inc. as a Leader in the 2018 ” Magic Quadrant for Unified Communications as a Service, Worldwide ”¹ for the seventh year in a row. Continue reading 8×8 Named a Leader in 2018 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide