[24]7.ai, a global leader in intent-driven customer engagement solutions announced that [24]7 AIVA, the company’s enterprise AI-powered chatbot, has taken another step forward in furthering the company’s blended AI vision by introducing human agent assistance for faster confirmation of consumer intent. Continue reading [24]7.ai Blends Chatbots and Humans to Dramatically Improve Intent Recognition →

DialerAI announces new inbound and outbound call-centre capabilities. DialerAI is a multi-tenant auto-dialer solution with billing to support resale of auto-dialer services. Continue reading New agent and call-centre features for DialerAI →

NICE announced that Forrester Research has recognized NICE as a Leader in two reports on Customer Journey Analytics Visioning and Orchestration. Entitled “The Forrester Wave™: Journey Orchestration Platforms, Q4, 2018”, and “The Forrester Wave™: Journey Visioning Platforms, Q4 2018”, the reports position NICE amongst the most significant vendors in the market. Continue reading Leading Analyst Firm Recognizes NICE as a Leader in Customer Journey Analytics →

Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced it received the highest scores in three of the four analyzed use cases in Gartner’s 2018 Critical Capabilities for the CRM Customer Engagement Center (1) report. Continue reading Pega Receives Highest Scores in Three of Four Use Cases in Gartner’s Critical Capabilities for the CRM Customer Engagement Center Report →

Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Challengers quadrant, highest for ability to execute in that quadrant, in leading industry analyst firm Gartner’s 2018 Magic Quadrant for Contact Center as a Service, Western Europe. Continue reading Content Guru Positioned as a Challenger in the 2018 Gartner Magic Quadrant for Contact Center as a Service, Western Europe →