Alterra.ai, a Deep Learning startup that builds virtual assistants for intelligent customer engagement and support, announced that Alterra Answer Bot is now available in Zendesk Marketplace. Continue reading Alterra.ai Introduces Answer Bot for Zendesk to Help Businesses Automate Customer Support
Monthly Archives: February 2019
Event: “A Faster Way To Improve CX”
Improving the customer experience is a huge challenge for CIOs. Simply put – you can’t innovate fast enough. Customer demands are constantly changing and your existing technology stack can’t keep up. Continue reading Event: “A Faster Way To Improve CX”
IMImobile releases unified RCS Messaging API to accelerate RCS adoption for enterprise customer communications
Global cloud communications software and solutions provider IMImobile PLC, releases a unified RCS Messaging API alongside its low-code toolset, in its enterprise cloud communications platform, IMIconnect, to drive the adoption of RCS business messaging by leading enterprises globally. Continue reading IMImobile releases unified RCS Messaging API to accelerate RCS adoption for enterprise customer communications
CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics
CallMiner, the leading provider of award-winning speech and customer engagement analytics platform CallMiner Eureka, announced a partnership with Morae Global Corporation, a full-service, technology-enabled, integrated solution provider for the legal and compliance function. Continue reading CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics
First Native AI-Based Conversational Marketing Platform Launches to Connect Brands and Publishers with Engaged Consumers
When we think of the AI platforms that are shaping how we use natural language to interact with phones, home devices and other services, we think of Amazon’s Alexa, Apple’s Siri, Google’s Assistant, and Microsoft’s Cortana.
Talkdesk helps power team of 1,150 student-facing employees for 2U, Inc.
Talkdesk announced their selection by 2U, Inc., a global leader in educational technology, as its contact centre solutions provider. Talkdesk supports more than 1,150 employees across four 2U offices in the U.S., two international locations, and dozens of remote employees around the world. 2U leverages Talkdesk’s unique combination of reliability, scalability and enterprise-class capabilities with consumer app-level simplicity. Continue reading Talkdesk helps power team of 1,150 student-facing employees for 2U, Inc.