The Institute of Chartered Accountants in England and Wales has appointed Yonder Digital Group to manage its proactive contact engagement with members to increase awareness of new faculty resources, events and courses. Continue reading Yonder Digital Group delivers top-class member engagement to ICAEW
Monthly Archives: June 2017
If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel
If, the largest insurance company in the Nordic and Baltic countries with 3.6 million customers, has chosen Puzzel (formerly Intelecom) to create Europe’s largest cloud-based contact centre with 3400 agents. Of If’s approximately 6,800 employees, half are customer service employees and form the hub of the insurance company. Now, If will implement a state-of-the-art cloud-based contact centre from Puzzel. Continue reading If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel
RingCentral Announces Expansion of Connect Platform Partner Program Adding New Developer and Go-to-Market Resources
RingCentral announced the addition of a new tier plan and expanded benefits to the RingCentral Connect Platform™ Partner Program, for companies building apps on the RingCentral Connect Platform. The expanded structure is driven by the accelerated growth of the RingCentral Connect Platform now with 5,000 developers and receiving over 9 million API call requests a day and a 200% increase of platform usage, year over year. Continue reading RingCentral Announces Expansion of Connect Platform Partner Program Adding New Developer and Go-to-Market Resources
Upstream Works Software Expands its Presence in Europe
PRESS RELEASE: Upstream Works Software, a provider of Omnichannel Contact Centre solutions announced the appointment of seasoned, industry professional Jeff Palmer as Partner Sales Director for EMEA. The team expansion will support the growth and momentum that the EMEA office continues to experience since its launch in December 2016. Continue reading Upstream Works Software Expands its Presence in Europe
Ameyo Bridges Customer Experience Gaps With FusionCX, First Ever 360 Degree Customer Experience Platform
PRESS RELEASE: Ameyo announced the launch of its game-changing FusionCX, a customer experience platform. The platform enables brands to go beyond operational excellence and deliver end-to-end experience. Continue reading Ameyo Bridges Customer Experience Gaps With FusionCX, First Ever 360 Degree Customer Experience Platform
ShoreTel Connect CLOUD Launches in Australia
PRESS RELEASE: ShoreTel® announced the introduction of ShoreTel Connect™ CLOUD and ShoreTel Connect CLOUD Contact Center solutions in Australia. Australia marks the latest step in ShoreTel’s continued global expansion of its Connect CLOUD Unified Communications as-a-Service (UCaaS) solution. Continue reading ShoreTel Connect CLOUD Launches in Australia