CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has opted to expand its use of CallMiner Eureka to support quality of service and the customer experience it provides across all existing global offices. Continue reading Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience
Monthly Archives: June 2017
C-suite Executives Rank Customer Experience Above Sales and Marketing as Top Priority
PRESS RELEASE: According to a new report, “Success in The Experience Era: Connecting Customer and C-suite,” UK and US business executives rank customer experience above sales and revenue as the key focus in 2017. A full 100% of the C-suite survey respondents are prioritizing the customer, in contrast to just 58% who cited sales and revenue as their primary concern. Continue reading C-suite Executives Rank Customer Experience Above Sales and Marketing as Top Priority
TeleWare upgrades cloud based call management tool
TeleWare announces a host of enhancements to its cloud-based TeleWare Communication Manager (TCM) solution. TCM is used by businesses, including many leading NHS practices, to manage their communications activity. The solution provides organisations with routing and managements tools for all inbound and outbound calls. Continue reading TeleWare upgrades cloud based call management tool
Conduent Appoints Srikanth Iyengar as Group Chief Executive – Europe
PRESS RELEASE: Conduent Incorporated, a leading business services provider, has named Srikanth Iyengar as Group Chief Executive – Europe. In his role, Iyengar will be responsible for transforming and growing the company’s presence in Europe. Continue reading Conduent Appoints Srikanth Iyengar as Group Chief Executive – Europe
Contract with Bridgestone Europe for new network infrastructure and managed cloud services across EMEA
PRESS RELEASE: BT announced a contract with Bridgestone Europe for new network infrastructure and managed cloud services connecting more than 200 sites across 20 countries in Europe, Middle East and Africa (EMEA). Bridgestone Europe, with headquarters in Brussels and serving markets across EMEA, is a wholly owned subsidiary of Tokyo-based Bridgestone Corporation, the world’s largest tyre and rubber company. Continue reading Contract with Bridgestone Europe for new network infrastructure and managed cloud services across EMEA
IPsoft Collaborates with Penn State University to Advance Education and Innovation in Artificial Intelligence Technologies
IPsoft, the leading digital labor company announced a strategic relationship with Penn State University to advance the development of the autonomic and cognitive technologies that form the backbone of artificial intelligence. Through education, research and hands-on engagement, Penn State and IPsoft will prepare future leaders with the skills and knowledge they need to thrive in a leading-edge organization, where human and digital employees work together to realize competitive advantage. Continue reading IPsoft Collaborates with Penn State University to Advance Education and Innovation in Artificial Intelligence Technologies