PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. Continue reading PC-1 named as Genesys UK and Ireland 2017 Partner of the Year
Monthly Archives: August 2017
New TPS Protect app launches to help put an end to nuisance calls
The DMA has launched TPS Protect, a new app to help consumers avoid nuisance and scam calls. Developed in partnership with First Orion, the app offers an easier way for consumers to avoid unwanted calls, register their mobile number with the Telephone Preference Service (TPS) and quickly register complaints about nuisance or scam calls. Continue reading New TPS Protect app launches to help put an end to nuisance calls
Helping Contact Centres Become More Valued Assets
Colin Hay at Puzzel takes a look at how to realise the real potential in contact centres… Contact centres and those in them work hard. In fact they are obsessive about efficiency and reduced cost to serve. That’s the problem – too much attention on the wrong thing. Continue reading Helping Contact Centres Become More Valued Assets
Solgari partners with King Telecom to bring cloud business communication services to Thai corporate market
Solgari, the global provider of the world’s first complete enterprise cloud business communications software solution, has announced its partnership with King Telecom, a leading provider of telecoms and mobile communication services to the Thai corporate market. Continue reading Solgari partners with King Telecom to bring cloud business communication services to Thai corporate market
Genesys Introduces Olivier Jouve as New PureCloud Leader
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has named Olivier Jouve as executive vice president of PureCloud by Genesys™, the cloud-based customer engagement and employee collaboration solution. Prior to joining Genesys, Jouve held a variety of senior executive roles for IBM®, including most recently as vice president of offering management for IBM Watson IoT™, Connected Operations. Continue reading Genesys Introduces Olivier Jouve as New PureCloud Leader
Rant & Rave Announces Double-Digit Revenue and Team Growth
Rant & Rave, the UK leader in real-time customer engagement technology, has announced double-digit business growth and team expansion, fueled by a growing customer base and strategic expansion plans. Rant & Rave, which works with half of the FTSE, including Barclays, easyJet and Sky, has increased revenue by 40% over the past financial year. They have also doubled their UK team, including significant investment in their product innovation team. Continue reading Rant & Rave Announces Double-Digit Revenue and Team Growth