Monthly Archives: September 2017

Market Research

Next IT Study Shows People Are Increasingly Relationship-Driven with Artificial Intelligence

Next IT, the provider of conversational AI for the Global 5000, announced the findings of a computation and language study conducted by its own Research and Innovation Team. The study, “An Annotated Corpus of Relational Strategies in Customer Service,” is the first to investigate the effect of relational language on Intelligent Virtual Agents (IVAs). Continue reading Next IT Study Shows People Are Increasingly Relationship-Driven with Artificial Intelligence →

Appointments

Serenova Announces Pascal Vincent as Chief Technology Officer

Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that Pascal Vincent has joined the company as Chief Technology Officer. Vincent brings deep technical and market experience to Serenova’s management team, having led the development and delivery of industry-leading contact center products throughout his career. Continue reading Serenova Announces Pascal Vincent as Chief Technology Officer →

Appointments

CX Company appoints Michiel Buitelaar as CEO

As of 1st September, Michiel Buitelaar is CEO of CX Company. Dirk Jan Dokman (co-founder) will assume the position of Chief Commercial Officer. Jaap van Gent (co-founder) will step down from the executive board and assume the position of member of the Supervisory Board. Jeroen Brouwers (cofounder) will remain in his positon as Chief Technology Officer. Continue reading CX Company appoints Michiel Buitelaar as CEO →

Technology

Numerify Announces New Software Development Analytics Application

Numerify announced the expansion of its product footprint to include analysis of software development processes with its latest application, Software Development Analytics (SDA). Numerify SDA delivers deep visibility into every step of the software process from definition to deployment, enabling business leaders to prioritize the effective delivery of application development and innovation projects. Continue reading Numerify Announces New Software Development Analytics Application →

Who's Buying What?

BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization

NICE announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE’s solutions to transform its contact centre operations. Replacing its previous recording and workforce management solutions, BT is implementing NICE WFM, NICE Engage, and Nexidia Analytics across the Group over the next three years. ​ Continue reading BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization →