West Corporation, a global provider of communication and network infrastructure services, and affiliates of certain funds managed by affiliates of Apollo Global Management, LLC, a leading global alternative investment manager announced the successful completion of the previously announced transaction, whereby affiliates of the Apollo Funds acquired all of the outstanding shares of West common stock for $23.50 per share in cash. Continue reading West Corporation and Affiliates of Certain Funds Managed by Affiliates of Apollo Global Management Announce the Closing of the Previously Announced Transaction
Monthly Archives: October 2017
IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation
IMImobile, a cloud communications software and solutions provider, has been chosen by CarillionAmey to improve their contact centre experience through digital channels, for customers using their services across the defence estate in the UK. Continue reading IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation
Spark Response wins major sporting contract
Successful Gateshead based contact centre service provider Spark Response continues to go from strength to strength with the announcement of a prestigious new contract to supply ticket information and services to some of the world’s largest sporting tournaments. Continue reading Spark Response wins major sporting contract
HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services
CafeX Communications® announced that HP has selected CafeX Live Assist™ for Microsoft Dynamics 365 to provide employees with advanced omnichannel engagement services. Hosted in the Azure cloud, Live Assist for Dynamics 365 is co-engineered by CafeX and Microsoft to give customer service agents a tightly integrated experience to engage online visitors through live chat, content campaigns, co-browsing, document sharing and other remote support capabilities. Continue reading HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services
Calabrio Appoints EMEA General Manager to Spearhead Regional Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. Continue reading Calabrio Appoints EMEA General Manager to Spearhead Regional Growth
Online Shopping Makes UK Consumers Happy
Online retailers are definitely getting it right in the UK according to the latest consumer research from global customer experience expert, Webhelp. Continue reading Online Shopping Makes UK Consumers Happy