Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced the integration of new facial recognition and identification capabilities within its Pega® Know Your Customer (KYC) and Pega® Client Lifecycle Management (CLM) applications. By integrating technology from Electronic IDentification (eID), financial institutions can legally and securely verify the identity of new customers in just minutes. Continue reading Pega Speeds Onboarding & KYC with Full Digitisation Including Facial Recognition Technology
Monthly Archives: October 2017
NICE Introduces New Machine Learning Capabilities to Drive the Next Evolution of Cognitive Process Automation
NICE announced the next evolution in its cognitive automation platform – an integration with technology partner Celaton to infuse NICE Robotic Automation with enhanced machine learning capabilities. This integration creates a digital workforce that can manage, consume, and assimilate more complex unstructured data into fully automated business processes, decreasing manual effort by up to 85 percent. Continue reading NICE Introduces New Machine Learning Capabilities to Drive the Next Evolution of Cognitive Process Automation
NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is outperforming the rapidly expanding cloud contact centre market twofold, reporting a revenue compound annual growth rate of 49 percent and 55 percent growth in seats over the last five years. Continue reading NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold
Semafone launches upgrades to flagship Cardprotect solution
Semafone, the leading provider of data security and compliance solutions for contact centres, has announced a host of new features to its award-winning and patented telephone payment solution, in response to increasing market demand for payment security and a rapidly changing regulatory landscape. Continue reading Semafone launches upgrades to flagship Cardprotect solution
Telenor Innovates, Leverages Tweakker To Slash Customer Care Calls By 30%
Device intelligence leader Tweakker announces that Telenor Norway will pilot its Device Guides solution to encourage almost 1 million subscribers to use online self-care guides to resolve any smartphone and service related issue instead of calling its care centres for human support. Continue reading Telenor Innovates, Leverages Tweakker To Slash Customer Care Calls By 30%
Inbenta and Bluleader Announce Partnership to Enhance the Customer Experience With AI-Powered Technology
Inbenta, a natural language processing, and artificial intelligence company announced a partnership with Australian-based Bluleader, a digital customer experience firm. The partnership brings Inbenta’s AI-powered chatbot technology to a market where customer first has become the standard, ushering in two important value propositions: improving all-around customer service and re-uniting the bond between valued customer experience and brand loyalty. Continue reading Inbenta and Bluleader Announce Partnership to Enhance the Customer Experience With AI-Powered Technology