Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care, has been named to Forbes’ Next Billion-Dollar Startup List for 2017. The list highlights the 25 companies Forbes’ editorial staff, TrueBridge Capital Partners and venture firms believe are most likely to reach $1 billion or more in valuation in the near future. Continue reading Interactions Named to Forbes’ Next Billion-Dollar Startups List
Monthly Archives: October 2017
STARTEK Survey Confirms Chatbots, AI Not the End of Call Centre Human Interactions
The trend to solely employ digital or automated tools may backfire as consumers are drawn to companies who offer customer service representatives – particularly when resolving a product or service dispute, according to a new survey sponsored by STARTEK, the Colorado-based business process services firm. [Download the survey report] Continue reading STARTEK Survey Confirms Chatbots, AI Not the End of Call Centre Human Interactions
Blue Prism Announces Availability of the World’s Most Advanced Digital Workforce
Blue Prism announced the general availability of Version 6 of its new Operating System for the Digital Workforce, which leverages leading-edge Artificial Intelligence (AI), machine learning, analytics and cloud capabilities to help drive comprehensive digital transformation within enterprises. Continue reading Blue Prism Announces Availability of the World’s Most Advanced Digital Workforce
IMImobile Consumer Interaction Research finds that 68% of consumers prefer customer service over digital messaging channels
Today, cloud communications software and solutions specialist IMImobile announces findings of its latest ‘Consumer Research Report’, looking at customer service experiences and expectations of 1,000 UK consumers. Continue reading IMImobile Consumer Interaction Research finds that 68% of consumers prefer customer service over digital messaging channels
UK Shoppers Have Embraced the Online Revolution
95% of Brits have bought something online in the last six months according to research conducted by leading global customer experience and business process outsourcing expert, Webhelp. Continue reading UK Shoppers Have Embraced the Online Revolution
Tips for contact centre agents, from contact centre agents
Call centres are worth £21 billion to the British economy and a colossal 1.1 million people are employed to work in them. Those 1.1 million people are often the subject of customer frustration, criticism and outright anger. Continue reading Tips for contact centre agents, from contact centre agents