Findings from a survey conducted by Agilisys, digital transformation specialist for the public sector, have revealed that a desire to deliver better customer service and communication is a key enabler behind the unprecedented move to digital service delivery. Continue reading Citizen needs are driving the next phase of the digital revolution
Monthly Archives: October 2017
Semafone leads by example with latest Payment Card Industry Data Security Standard (PCI DSS) certification
Semafone, the leading provider of compliance and data security solutions for contact centres, has achieved compliance with the latest Payment Card Industry Data Security Standard, PCI DSS V3.2. The certification was awarded on 16 August 2017, five months before the mandatory deadline in January 2018. Continue reading Semafone leads by example with latest Payment Card Industry Data Security Standard (PCI DSS) certification
Auction Technology Group (ATG) consolidates communication Solutions with RingCentral to better facilitate £2bn of auction transactions
RingCentral UK Ltd, a leading provider of global enterprise cloud communications and collaboration solutions announced that Auction Technology Group, a provider of online marketplaces headquartered in the UK, has selected RingCentral cloud communications and collaboration solution to successfully consolidate an international network of disparate service providers into a powerful single solution. Continue reading Auction Technology Group (ATG) consolidates communication Solutions with RingCentral to better facilitate £2bn of auction transactions
Plantronics Debuts MDA400 QD Series Audio Processors to Integrate Desk Phones and Desktop Collaboration in the Contact Centre
Plantronics, an audio pioneer and communications technology leader announced the release of the advanced MDA400 QD Series audio processors. The advanced audio hub offers call center workers easy, at-your-fingertips access to call functions across desk phones and PCs. This helps reduce call-switching anxiety as agents move from desk phones and softphones in their daily work. Continue reading Plantronics Debuts MDA400 QD Series Audio Processors to Integrate Desk Phones and Desktop Collaboration in the Contact Centre
Calabrio Announces New Calabrio ONE Platform at Global Customer Conference
Calabrio, a leading provider of customer engagement and analytics software, unveiled the new Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization and engagement suite—at its global customer conference this week, Calabrio Customer Connect. Continue reading Calabrio Announces New Calabrio ONE Platform at Global Customer Conference
Ventana Research Launches Dynamic Insights for Agent Desktop
Ventana Research announced its newest market research endeavor on Agent Desktop using its latest innovative service, Ventana Research Dynamic Insights. This new approach to research comes from the industry’s most trusted market research provider; one that has built its reputation on research facts that reliably guide buyers and organizations through evaluating the performance and effectiveness of their current environment and enables them to determine next steps. Continue reading Ventana Research Launches Dynamic Insights for Agent Desktop