Envision, the leading provider of workforce optimization and contact center coaching solutions, announced today that Red Canoe Credit Union, a $700 million credit union, leverages Envision’s Click2Coach for its member focused contact center workforce. Continue reading Red Canoe Credit Union Chooses Envision for Fraud Protection and Improved Member Services
Monthly Archives: October 2017
Aspect Software Appoints Tom Davies as Senior Vice President of Cloud Operations
Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions announced the appointment of Tom Davies to Senior Vice President Cloud Operations. Davies, a highly accomplished and industry-recognized operations and IT professional, will focus on ensuring Aspect’s global cloud operations deliver a world-class customer experience. Continue reading Aspect Software Appoints Tom Davies as Senior Vice President of Cloud Operations
[24]7 Changes Company Name to [24]7.ai to Reflect Leadership in Artificial Intelligence for Superior Customer Experience
[24]7, a global leader in intent-driven customer experience solutions, has changed the company name to [24]7.ai to better reflect its leadership in leveraging artificial intelligence to dramatically improve customer experience. [24]7.ai empowers companies to understand, anticipate and act on consumer intent, leading to better experiences, greater brand loyalty and increased revenue opportunities. Continue reading [24]7 Changes Company Name to [24]7.ai to Reflect Leadership in Artificial Intelligence for Superior Customer Experience
BroadSoft Business cloud PBX, team collaboration and contact centre apps now available for multinational enterprises
BroadSoft, a global market share leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), today announced its BroadSoft Business cloud communication suite is available worldwide via several new BroadCloud® data centers throughout EMEA and APAC. Continue reading BroadSoft Business cloud PBX, team collaboration and contact centre apps now available for multinational enterprises
BroadSoft Business CC-One integrates UC experience, expands global reach and adds proactive customer engagement
BroadSoft, a global market share leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), unveiled significant enhancements to its cloud contact center solution, BroadSoft CC-One. Continue reading BroadSoft Business CC-One integrates UC experience, expands global reach and adds proactive customer engagement
BroadSoft UC-One enhanced with mobile workstream collaboration and HD meeting experience
BroadSoft, a global market share leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), announces an enhanced HD meeting experience, mobile workstream collaboration and an additional SaaS deployment option to its flagship unified communications and collaboration application, UC-One. Continue reading BroadSoft UC-One enhanced with mobile workstream collaboration and HD meeting experience