Freshworks, the leading provider of cloud-based business software announced that the company has been named as one of Gartner Peer Insights Customers’ Choice for IT Service Management Tools in 2018. This is based on reviews of their Freshservice IT Service Management (ITSM) platform on the Gartner peer review website gathered during 2017. Continue reading Freshworks Named In Gartner Peer Insights Customers’ Choice For IT Service Management Tools 2018
Monthly Archives: February 2018
CEGA Group gains time and cost savings using Teleopti WFM for smarter contact centre scheduling
Teleopti announced that CEGA Group, one of the world’s leading providers of medical and security assistance, travel risk, medical screening and claims management services, has deployed the company’s strategic Workforce Management (WFM) technology to introduce smarter scheduling for contact center agents and to support a growing international business. Continue reading CEGA Group gains time and cost savings using Teleopti WFM for smarter contact centre scheduling
Firstsource Solutions appoints Sean Canning as President and Chief Operating Officer for Customer Management
Firstsource Solutions is pleased to announce the appointment of Sean Canning to the position of President and Chief Operating Officer, Customer Management. Continue reading Firstsource Solutions appoints Sean Canning as President and Chief Operating Officer for Customer Management
Independent Research Firm: SAS a Leader in Cross-Channel Campaign Management
SAS, which excels at helping marketers better understand customer behavior, has been named a leader in The Forrester Wave™: Cross-Channel Campaign Management, Q1 2018. “SAS addresses the needs of data-savvy marketers comfortable with advanced analytics, workflows, measurement, and optimization tools,” reports Forrester Research. Continue reading Independent Research Firm: SAS a Leader in Cross-Channel Campaign Management
greenbean by NRG becomes exclusive partner for multi-award winning Firstsource
Firstsource Solutions, the UK’s leading customer experience expert has chosen greenbean by NRG recruitment process outsourcing (RPO) specialists to manage their latest recruitment drive. Continue reading greenbean by NRG becomes exclusive partner for multi-award winning Firstsource
CallVU’s Conversational IVR First to Combine Voice Assistance Technology with Visual Customer Experience
CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the newest addition to its award winning Digital Engagement Platform, Conversational IVR. With Conversational IVR, CallVU leverages artificial intelligence (AI) so callers can use natural language to get the exact service they want without having to navigate long and complicated audio service menus. Continue reading CallVU’s Conversational IVR First to Combine Voice Assistance Technology with Visual Customer Experience