The Resilient board has demonstrated its commitment to moving to the next stage of expansion by appointing Chris Drake as Chief Technology Officer. Chris has worked with Resilient plc for the last 12 months implementing a technology strategy that will springboard Resilient to the global stage. Continue reading Resilient plc strengthens board by appointing Chris Drake as Chief Technology Officer
Monthly Archives: August 2018
Menzies balances the books with StarLeaf unified communications technology
Organisation: MENZIES is a top 20 firm of accountants, finance and business advisors that operate out of a network of offices across Surrey, Hampshire and London, providing clients with easy access and local knowledge. Continue reading Menzies balances the books with StarLeaf unified communications technology
4C acquires 3C Consult to expand its Salesforce service capabilities in Scandinavia
EMEA’s largest independent Salesforce consultancy 4C has acquired Danish Salesforce specialist 3C Consult, as it continues to grow its customer base and strengthen its ability to provide Salesforce services and develop customer centric companies across Northern Europe. Continue reading 4C acquires 3C Consult to expand its Salesforce service capabilities in Scandinavia
Quantiphi Announces New Integration with Google Cloud Contact Center AI
Quantiphi announced an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading Quantiphi Announces New Integration with Google Cloud Contact Center AI
Masergy announces interoperability of global UCaaS with Cisco IP endpoints
Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, announced the expansion of its global UCaaS offering to include collaboration endpoints from Cisco’s 8800 and 6800 series. This news highlights Masergy’s continued commitment to accommodate a variety of IP phones that are certified with its feature-rich Global UCaaS and Cloud Contact Center solutions. Continue reading Masergy announces interoperability of global UCaaS with Cisco IP endpoints
Make your CX stand out from the crowd
Loyalty and satisfaction go hand in hand; you won’t have loyal customers unless they’re satisfied with your level of customer service. In a time when competition levels are rocketing, it’s hard for brands to stand out from the masses, but focusing on making your customer experience unique is a sure-fire way to get a step ahead. Continue reading Make your CX stand out from the crowd