Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, is marking the 25th anniversary of its business partnership with Dutch airline KLM – one of the world’s leading airlines in reliability, social media, and customer service. Continue reading 25 years of partnership between TCS and KLM has helped the airline become the best-in-class for customer service
Monthly Archives: September 2018
Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product
LogMeIn announced that its flagship intelligent customer engagement product, Bold360, was named a winner of the 2018 SaaS Awards for Best Product for Customer Services/ CRM. This global program celebrates the best and brightest in cloud computing and Bold360 was honored for its proven ability to help businesses support their customers in truly innovative ways. Continue reading Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product
NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operations
NewVoiceMedia, a global provider of cloud contact centre and inside sales solutions announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base. Continue reading NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operations
Nuance Joins Google’s Early Access Program to Bring RCS Business Messaging to Enterprises Worldwide
Nuance announced it has expanded the capabilities of the Nuance Omnichannel Customer Engagement Platform by joining Google’s Early Access Program to help enterprises take advantage of Rich Communication Services (RCS) business messaging. RCS is the next generation of SMS messaging and allows for group messaging, rich media (maps, high-res photos, etc.) and read receipts. Continue reading Nuance Joins Google’s Early Access Program to Bring RCS Business Messaging to Enterprises Worldwide
Act-On Named a Visionary in the 2018 Gartner Magic Quadrant for CRM Lead Management
Act-On Software, the leading Adaptive Marketing platform that drives personal and purposeful multi-channel marketing for mid-market enterprises, announces that it has been positioned by Gartner, Inc. as a Visionary in the 2018 Magic Quadrant for CRM Lead Management. Continue reading Act-On Named a Visionary in the 2018 Gartner Magic Quadrant for CRM Lead Management
New Study Spotlights Divide Between Businesses and Consumers Over Definition of “Good” Customer Experience
LogMeIn released a new study designed to analyze the business impact and consumer attitudes of today’s customer journey. The LogMeIn 2018 AI Customer Experience Study surveyed over 5,000 respondents made up of both business leaders and consumers around the globe. The research found that over one-third of consumers were not impressed with their customer journey, citing an average or poor experience with 83% of consumers citing that they had at least one issue while interacting with a brand. Continue reading New Study Spotlights Divide Between Businesses and Consumers Over Definition of “Good” Customer Experience