Rant & Rave, the leader in real-time customer engagement technology announces a partnership with Marks & Spencer (M&S) to enable an easier process of capturing feedback from customers. This partnership will support M&S’s transformation to become a digital-first business, a direct response to a highly competitive retail market, which is seeing consumers shift their purchasing habits online and look to engage with brands across multiple touch points. Continue reading Marks & Spencer enhances customer experience through Rant & Rave partnership
Monthly Archives: September 2018
Global Investment Bank Modernizes Customer Engagement with the Verint Cloud
Verint®, The Customer Engagement Company™, today announced that a leading multinational investment bank has selected the Verint cloud to modernize its customer engagement operations. Continue reading Global Investment Bank Modernizes Customer Engagement with the Verint Cloud
Masergy Appoints James Parker as Chief Executive Officer
Masergy, a leading provider of global software defined networking, managed security and cloud communications solutions announced that James Parker will serve as the company’s new Chief Executive Officer, succeeding Chris MacFarland. Chris will remain fully engaged with the company, assuming the role of Executive Chairman and Chief Technology Officer. Continue reading Masergy Appoints James Parker as Chief Executive Officer
NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has for the third consecutive year been named in the Forbes 2018 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures. Continue reading NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies
Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency
NICE announced that Thomas Cook, among the world’s leading travel companies, has implemented NICE Robotic Process Automation (RPA) in its United Kingdom-based operations. With the combination of attended and unattended automation, the company is improving customer experience, streamlining its back office, ensuring consistency across markets and saving millions in operational costs over a 24-month period. Continue reading Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency
Infinity Contact Centre Solutions (CSS) launches New Pay-as-you-go Pricing Model
Infinity CCS announces their new pay-as-you-go pricing model for contact centres that removes the need to pay a traditional upfront software licence fee. Continue reading Infinity Contact Centre Solutions (CSS) launches New Pay-as-you-go Pricing Model