NICE announced that NewDay will continue to rely on NICE software to power its voice of the customer program. NewDay signed a three-year contract to leverage NICE Satmetrix NPX as the software at the core of its multi-faceted program to drive customer experience excellence. Continue reading NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions
Monthly Archives: September 2018
Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications
IMImobile, a cloud communications software and solutions provider, has been chosen by Capitec Bank – South Africa’s fastest growing bank – to deliver a centralised client communications hub in order to deliver a more personalised digital banking experience across its base of more than 10 million clients. Continue reading Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications
KCOM boosts public sector digital transformation
KCOM has been accredited under the UK Government’s G-Cloud 10 framework. The IT services provider will be able to offer its cloud-based solutions through the G-Cloud portal. This will shorten the path to procurement for public organisations and help them take advantage of the latest cloud technologies. Continue reading KCOM boosts public sector digital transformation
Wavenet Ltd acquire Solar Communications Ltd
Wavenet, has announced the acquisition of Solar Communications Group Limited for an undisclosed consideration. Continue reading Wavenet Ltd acquire Solar Communications Ltd
Semafone Adds Avtex to Channel Partner Portfolio
Semafone announces a new partnership with Avtex, a customer experience (CX)-focused consulting and technology provider for the healthcare, financial services and public sectors. Through this new partnership, Avtex will provide Semafone’s flagship Cardprotect software in North America and leverage Semafone’s consulting services to help their customers with enterprise contact centers simplify compliance with the Payment Card Industry Data Security Standard (PCI DSS). Continue reading Semafone Adds Avtex to Channel Partner Portfolio
Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer
Verint® announced that a top global furniture retailer, who was seeking a cloud customer engagement provider that could support an implementation project across many thousands of global contact center agents, has selected Verint for its scalable, feature-rich offerings, and cloud-savvy platform.* Continue reading Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer