Nuance announced that Deutsche Telekom has deployed Nuance’s voice biometrics solution to offer subscribers easy and secure authentication when calling the customer service hotline. Deutsche Telekom is the first company in Germany to leverage voice biometrics for a more seamless and secure path to customer service and support. Continue reading Deutsche Telekom Selects Nuance Biometrics to Ease Authentication and Halt Fraud
Monthly Archives: September 2018
NICE Desktop Automation Drives Digital Transformation and Improves Productivity for One of Latin America’s Largest BPOs
NICE announced that its Desktop Automation solution has helped deliver significant annual savings via productivity improvements and error reductions to Liq, a leading provider of CRM and BPO solutions operating in Latin America’s telecom and financial services domains. Liq has also benefitted from 10 to 15 percent faster agent onboarding, 9 percent reduction of average handling time (AHT) as well as improved agent productivity and accuracy. Continue reading NICE Desktop Automation Drives Digital Transformation and Improves Productivity for One of Latin America’s Largest BPOs
Keep calm and de-scope! PCI DSS compliance for contact centres
Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin Hay at Puzzel met up with Tony Smith at PCI Pal to discuss how to make compliance and customer experience the perfect match. Here are their thoughts and 3 ways to de-scope your contact centre. Continue reading Keep calm and de-scope! PCI DSS compliance for contact centres
West Corporation Closes Acquisition of Flowroute
West Corporation, a global leader in technology-enabled services, announced it has completed the previously disclosed acquisition of Flowroute, a leading software-centric service provider that supplies telecommunication services and technology for cloud-based products. Continue reading West Corporation Closes Acquisition of Flowroute
Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability
Protecting the national interest gets a boost from omnichannel communications, as Avaya announced it has been selected as the contact centre technology and services provider by the Australian Department of Defence. Continue reading Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability
StarLeaf emphasises its commitment to delivering first-class solutions for Microsoft with the introduction of Teamline by StarLeaf
StarLeaf has rebranded its GTm family of premium meeting room solutions for Microsoft UC as Teamline by StarLeaf. The Teamline family of systems allow organisations, currently using Skype for Business or looking forward to using Microsoft Teams, to deploy premium meeting room solutions that work seamlessly with both Microsoft platforms. Continue reading StarLeaf emphasises its commitment to delivering first-class solutions for Microsoft with the introduction of Teamline by StarLeaf