TTEC announces further key appointment as it continues to disrupt the European market

TTEC Holdings, Inc., a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands announces a further key appointment to its European leadership team. Continue reading TTEC announces further key appointment as it continues to disrupt the European market

Clarabridge Announces C3 Europe Customer Awards and Groundbreaking Solution Updates

From leveraging social channels and using chatbots to understanding effort and emotions and extracting actionable insights, this week’s C3 Europe conference covered a number of key trends. The event was hosted by Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands. Continue reading Clarabridge Announces C3 Europe Customer Awards and Groundbreaking Solution Updates

IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centres with Artificial Intelligence

IBM announced that it will supply field services and remote call centre solutions to enhance the commercial customer experience for Lenovo in its North America, EMEA, and Latin America markets. Continue reading IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centres with Artificial Intelligence

PCI Pal and Verizon White Paper Examines PCI Security Compliance in Contact Centre Environments

PCI-Pal PLC, a secure payments provider to contact centres released a white paper with Verizon to examine and address the challenges in achieving Payment Card Industry Security Standards Council (PCI SSC) compliance in contact centre environments. Continue reading PCI Pal and Verizon White Paper Examines PCI Security Compliance in Contact Centre Environments

NICE inContact Named a Leader for Fourth Consecutive Year in Gartner Magic Quadrant for Contact Center as a Service, North America

NICE inContact, a NICE business, announced NICE inContact, provider of CXone, the world’s #1 cloud customer experience platform, has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America1 report. NICE inContact achieved the highest overall position for its ability to execute, and has been named a leader every year since this Magic Quadrant’s inception. Continue reading NICE inContact Named a Leader for Fourth Consecutive Year in Gartner Magic Quadrant for Contact Center as a Service, North America

du showcases Nokia’s Digital Experience technology at GITEX as part of its company-wide digitalization strategy

UAE-based telecommunications service provider du from the Emirates Integrated Telecommunications Company is showcasing Nokia’s high-tech Autonomous Customer Care software solution to depict how it aims to enhance the overall digital experience for its over 9 million fixed, mobile, IP and broadband customers. Continue reading du showcases Nokia’s Digital Experience technology at GITEX as part of its company-wide digitalization strategy